Returns & Refunds

We want you to love your purchase, but if for any reason you are not completely satisfied, you can return the items you ordered from SBM Designs Web Store within 14 days of receiving them. All returns will be inspected upon receipt.

Return Process

1. To be eligible for a return, the item must be returned with all the included parts and accessories received, in its original packaging.  Any warranty case must be submitted via our official support page. Please note that all return requests must be submitted to our official customer support first and the package must be returned to our designated address, otherwise you could be liable for the loss of the returned items. Any return that has not been confirmed and monitored by customer support might be lost. The e-mail must include:

To start a return, email returns@sbmdesigns.uk including the following information.

  • The original invoice number of the order you want to return, or the order number.
  • A brief description of the return reason, such as goods issue along with clear evidence of its presence (e.g., photos or videos, and log files where relevant).

2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Notice for shipping options: If you decide to return the items on your own, please provide us with a tracking number. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.

Items sent back to us without first requesting a return will not be accepted.

3. To prevent any damage during the transport, all returned goods must be in the original box and packing material. Please re-use the box and packing material in which you have received it.

4. Returns will be processed within 5 business days of receiving the return. Please keep in touch with us and check your email from time to time to make sure we get it. If the returned item is used, damaged, or missing any parts, we might provide a partial refund to account for the loss in the item's value.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@sbmdesigns.uk.

Special Considerations

Damaged, defective or incorrect items
Please inspect your order upon reception and contact us via our official support page within 48 hours of receipt if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If a product has a performance failure after the return period but during the effective warranty, please visit our warranty page.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.